Consistency–Sometimes it’s good to have and other times a change is nice.
We think it’s always refreshing to have access to new programs and services. Being part of UW Health, we’re fortunate to work with their experts to create these unique programs for you and your family and it’s rewarding to see people use these programs to get healthy. Besides, who wants a stale wellness program?
But, not everything benefits from constant change. Take the doctors you see. If you had to continuously change the providers you see for care that would be frustrating.That’s why we provide guaranteed access to the world-class physicians at UW Health 24/7. We know that when you or someone you love is sick, it’s important to have access to world-class care without restrictions.
Then, there’s customer service. We’ve all been in those situations where we were left thinking “what just happened there? Did they even hear what I was saying?” At Unity, we focus on what’s right for you. Our philosophy is to exceed your expectations each and every day. Our 97.7% satisfaction score for 2011 shows you can depend on us for that.
So, these are some areas we feel require consistency. Would you agree? Where would you like to see more consistency with your health plan?